Q: Are we really locked into the room?
A: Our goal is to submerge you into the story, but not truly lock you in (for safety reasons!). The door will remain unlocked for the duration of your experience.
Q: What happens if we don’t escape in time?
A: We have three rooms with varying difficulties. Teams may not always escape in the alotted 60 minutes, but they are often close! Many milestones have been achieved, the adrenaline is pumping, and the excitement is at its peak. You are left smiling with the desire to return and win!
Q: Are the games replayable?
A: Absolutely! This question ties in with the previous one. Some teams do not escape in time and want to return! Others escaped, but return to compete against other teams by improving their time. Yet others have played and perhaps escaped previously; they remember the theme (and the fun) but not the individual puzzles, and have brought new friends or family to play. We do change out puzzles often to keep things fresh and innovating.
Q: Can we book a party or corporate event outside of your posted times?
A: Of Course! We are here to accomodate your corporate team building event or party! Call us to arrange a time that works for you.
Q: If we have a paid booked reservation and then miss our scheduled event, can we get a refund?
A: Unfortunately, we do not offer refunds for bookings. Under limited circumstances, we may be able to reschedule your event. Additionally, we ask that you arrive 15 minutes ahead of your scheduled time to check in, relax and fully enjoy your experience.
Q: Does ‘Shared Event’ mean I will play with strangers?
A: It means it is possible you (or your group) will be partnered up with with strangers if they have also booked that time slot. Many of our guests prefer it this way as it keeps the game dynamic.
Q: Any specials for your birthday?
A: If you have a group of four or more with the birthday person, the birthday person is FREE! Must show ID upon arrival and only good on the actual birthday. Must be scheduled in advance, please call for reservations!